Event Ticket Fees
All event sales incur a $2 fee per single ticket. On large-scale events, there is generally an additional fee per transaction to help defray the cost of ticketing operations. As a nonprofit organization, we are committed to keeping our fees as low as possible while offering excellent customer service at our events.
All refund requests must be in writing and must be sent via email to firstname.lastname@example.org. A confirmation email will be sent with information regarding the outcome of the request, and each request is determined by the Community Engagement department.
Refunds are processed by the issuance of a check (if paid by cash/check) or by credit card (if paid by credit card) within 5 to 10 business days after the review of the request.
Multiple session classes: Cancellations received 48 hours prior to the class start date will receive a refund less an $8 processing fee. Cancellations received on the start date, and no later than 48 hours prior to the second class, will be charged a prorated amount for the first class, and an $8 processing fee. No refunds will be given after the second class regardless of enrollment date, lack of attendance, or health reasons.
One session classes, events, lectures or workshops: No refunds will be given unless the event is cancelled by The War Memorial. If The War Memorial cancels any class, event, or trip, registrants will be notified by phone and/or email, and a full refund will be issued.
Transfer policy: Transfers are executed solely under the discretion of the Community Engagement staff.
Campville cancellation policy: Refund requests must be in writing and received by the Community Engagement department by 4pm on the Thursday preceding the week of the camp. All refunds will incur a $8 processing fee per child, per camp. No refunds or credits will be issued once the camp begins, with absolutely no exceptions.
Day trip refund policy: No refunds will be issued for day trips unless cancelled by The War Memorial. Patrons may transfer their day trip reservations on their own. Please send an email with the name of the person attending if you are unable. If your space is resold to a person on a waiting list, a refund will be issued, less an $8 processing fee assessed for each ticket purchased. No refunds for cancellation requests received on the day of the trip, or for no-shows.